1. Cancellation by the Client
All cancellations must be submitted in writing via email to reservation@feisafricasafari.com. The cancellation date is the date we receive your written cancellation request. The following cancellation fees apply:
| Notice Period Before Safari Start | Cancellation Fee | Refund Amount |
|---|---|---|
| 60 days or more | 20% of total booking value | 80% refunded |
| 45 – 59 days | 35% of total booking value | 65% refunded |
| 30 – 44 days | 50% of total booking value | 50% refunded |
| 15 – 29 days | 75% of total booking value | 25% refunded |
| Less than 15 days | 100% of total booking value | No refund |
| No-show | 100% of total booking value | No refund |
We Strongly Recommend Travel Insurance
Travel insurance protects your investment in case of unexpected cancellations due to illness, injury, family emergencies, or other unforeseen circumstances. Please ensure your policy includes trip cancellation cover, medical evacuation, and personal liability.
2. Non-Refundable Items
The following are non-refundable regardless of cancellation timing:
- National park and conservation fees already paid to Tanzania National Parks (TANAPA)
- Ngorongoro Conservation Area fees
- Domestic flight tickets (subject to airline policy)
- Visa application fees
- Any pre-paid permits (e.g. Kilimanjaro climbing permits)
3. Postponements & Date Changes
If you wish to postpone your safari rather than cancel, we will do our best to accommodate the change subject to availability. The following applies to postponements:
- Postponements requested 60+ days before travel: no fee, subject to availability
- Postponements requested 30–59 days before travel: 10% rebooking fee
- Postponements requested less than 30 days before travel: treated as cancellation and rebooking
Price differences due to season changes or updated pricing will be charged accordingly.
4. Cancellation by Feis Africa Safari
In the rare event that Feis Africa Safari must cancel your booking due to circumstances within our control, we will offer you:
- A full refund of all amounts paid, OR
- An alternative safari of equal or greater value
We will not be responsible for any additional costs you may incur (e.g. flights, visas, travel insurance) in connection with such cancellations.
5. Force Majeure Cancellations
If your safari must be cancelled or significantly altered due to circumstances beyond our reasonable control — including but not limited to: natural disasters, government travel bans, park closures, pandemics, civil unrest, or extreme weather — Feis Africa Safari will:
- Offer to reschedule your safari to a mutually agreed future date, OR
- Issue a credit note valid for 24 months
In force majeure situations, full cash refunds may not be possible due to costs already committed to suppliers. We will always communicate transparently and work to find the best solution for all parties.
6. How Refunds Are Processed
Approved refunds are processed within 14 business days of the cancellation confirmation. Refunds are made via the same payment method used for the original payment. Bank transfer fees and currency conversion losses are the client’s responsibility.
7. Contact for Cancellations
To cancel or amend your booking, please contact us in writing:
- Email: reservation@feisafricasafari.com
- WhatsApp: +255 691 715 307
Please include your booking reference, full name, travel dates, and reason for cancellation.