1. Who We Are
Feis Africa Safari (“we”, “our”, “us”) is a Tanzania-based safari and tourism company operating at feisafricasafari.com. Our registered office is located in Kinondoni, Dar es Salaam, Tanzania. For any privacy-related enquiries, contact us at reservation@feisafricasafari.com.
2. Information We Collect
We collect information you provide directly to us when you:
- Submit an enquiry or booking request through our website forms
- Contact us via email, phone, or WhatsApp
- Subscribe to our newsletter (if applicable)
This information may include your name, email address, phone number, travel dates, number of travelers, accommodation preferences, and any special requests or messages you provide.
We also collect non-personal data automatically, including browser type, IP address, pages visited, and time spent on our website (via Google Analytics, if enabled).
3. How We Use Your Information
We use the information we collect to:
- Respond to your safari enquiries and prepare personalised itineraries
- Process and manage your booking
- Communicate with you about your trip before, during, and after travel
- Improve our website and services
- Send you relevant travel information (only with your consent)
- Comply with legal obligations
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Lodges and accommodation providers — to confirm your bookings
- Guides and transport providers — to arrange your safari logistics
- Service providers — such as EmailJS (for form processing) who assist us in operating our website
- Legal authorities — if required by law
All third-party service providers are required to maintain the confidentiality of your information.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Enquiry data is typically retained for 3 years. You may request deletion of your data at any time by contacting us.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, contact us at reservation@feisafricasafari.com.
7. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use cookies for analytics (Google Analytics) and to remember your preferences. You can disable cookies in your browser settings, though this may affect website functionality.
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All form submissions are processed securely via EmailJS. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites (such as TripAdvisor, Google Maps, or partner lodges). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: reservation@feisafricasafari.com
- Phone/WhatsApp: +255 691 715 307
- Address: Kinondoni, Dar es Salaam, Tanzania